October 17, 2006
The
Pre-Reno Party turned out rather well. Thanks to everyone who could make it out. Amidst the hilarity, there was:
On a work related note,
Beckman Coulter has left a bad taste in my scientific equipment purchasing mouth. Their website does not have the most intuitive organization making it particularly difficult to find information about their products, including part numbers for replacement parts. The help files and documentation for their 32 Karat software is annoying in that it explains only self explanatory terms but not actually what things do - it's like defining a word using that word in it's definition.
I've also had the worst customer service I've experienced from a scientific company. Out of the numerous calls I've made, I've only had two positive experiences. In one of the less positive ones, in searching for a price for a part, I was transferred twice. The first time from a woman who firstly snapped that she could only help me if I had a part number, which I didn't have unfortunately because I couldn't find it on the website. She transferred me to the parts department, who could not help as it wasn't that particular person's product. So he, in turn, transferred me to the PF2D specialist. He promptly hung up on me after telling me the part number so that I wasn't able to transfer back to the pricing woman.
My latest annoyance is that I just found out that they charge $30 for a Beckman tech to e-mail me a PDF version of a product's instruction manual. This actually ends up costing them money in the long run - think of the number of relatively minor service calls that could be avoided if people had a manual around to answer simple questions. Less service calls equals less staff paid to handle the existing call volume. Not like it matters to them though, customer service seems to be the last thing on their mind.
Finally, in the world of my television,
Heroes is turning out to be a wicked show. I was a little turned off initially because of the corny dialogue, cheesy flying effects and Ali Larter's special power of having multiple personalities. It's really winning me over with every subsequent episode though because of Ali Larter herself, the interesting ways the characters are using the powers, the special effects that they use for Hiro's time stopping power and how badass Hiro looks as a time travelling teleporting ninja from the future.
Yatta! (やった!)Labels: Events, Media, Pharma, Work
Posted at 8:52 PM
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